About Us
We make great ideas and passionate visions visible, tangible, and accessible.
frameless Media is a media agency for brand experiences based in Vienna. The company was founded in 2007 with the goal of helping companies and brands build strong, authentic connections with their customers. We create external presences and generate visibility that make companies, products, and brands more relevant, credible, and engaging.
We support our clients in their external presence with creativity and expertise across today's most important channels and technology platforms. We help brands succeed in a digital world. Our strategic approach is based on over 20 years of experience in graphic design, film, photography, and interactive design. We combine proven communication methods with mastery of modern digital product development.
For over two decades, we have built a solid reputation by helping large and small brands and companies such as Banking Association, Donor Holding, Deposit Insurance Austria, Eralytics, Honeywell, Ingram Micro, Medihemp, Siemens, Trench Austria, Federal Environment Agency, ZF Trading develop their products and brands.
Our passion is to create lasting experiences.
Imprint & Disclosure
according to § 5 ECG, § 14 UGB, § 25 MedienG
Media owner, publisher and service provider
frameless Media KG
Ratschkygasse 12, Top 17
1120 Vienna, Austria
Contact
Phone +43 680 21 686 39
Email office@frameless.at
Company data
Legal form Limited partnership (Kommanditgesellschaft)
Company register number FN 322085 f
Commercial register court Commercial Court Vienna
VAT ID ATU67122712
Company register entry (WKO Companies A–Z)
Trade law details
Trade licence 1 Graphic designer
GISA number 26871301
Specialist group Advertising and Market Communication, Vienna Chamber of Commerce
Trade licence 2 Services in automatic data processing and information technology
GISA number 26871455
Specialist group Business Consultancy, Accounting and Information Technology, Vienna Chamber of Commerce
Country of issue Austria
Authority according to ECG Magistratisches Bezirksamt des XII. Bezirkes (District Office of the 12th District), 1120 Vienna
Applicable legal provisions Austrian Trade Regulation Act (Gewerbeordnung, GewO), available at www.ris.bka.gv.at
Basic direction according to § 25 MedienG
Self-presentation of frameless Media KG. Information about the services offered in the areas of design, brand development, web development, photography, and film, as well as presentation of current projects and references. The content is aimed exclusively at entrepreneurs within the meaning of § 1 KSchG.
Liability for content and links
The content of this website has been created with the greatest possible care. However, no liability is assumed for the correctness, completeness, or topicality of the content. No liability is accepted for the content of external links, despite careful checking; the operators of linked pages are solely responsible for their content.
Copyright
All content of this website (texts, images, graphics, layouts, source code) is subject to Austrian copyright law. Any use outside the limits of copyright law requires the prior written consent of frameless Media KG.
Privacy Policy
frameless Media KG, Version 3.0 – valid from 22/05/2026
Controller
frameless Media KG
Ratschkygasse 12, Top 17
1120 Vienna, Austria
Email office@frameless.at
Contact person Michael Kozak
Principle
We operate this website in a data-minimising manner. We do not use third-party tracking services, advertising pixels, or cookies for web analytics. Personal data is only processed where this is technically necessary or where you actively contact us via a form or by email.
Your rights
You have the right to access, rectification, erasure, restriction of processing, objection, and data portability at any time in accordance with Articles 15 to 21 GDPR. Consent given can be revoked at any time with effect for the future.
Please direct any enquiries to office@frameless.at. You also have the right to lodge a complaint with the Austrian Data Protection Authority.
Hosting
This website is hosted by Host Europe GmbH, c/o Spaces, Gertrudenstraße 30-36, 50667 Cologne, Germany. A data processing agreement in accordance with Article 28 GDPR is in place with the hosting provider. When the website is loaded, technically necessary connection data is transmitted to the server and processed in server log files.
Data categories IP address, date and time of access, amount of data transferred, referrer URL, browser, operating system
Purpose Delivery of content, stability and security of operation
Legal basis Art. 6(1)(f) GDPR (legitimate interest in trouble-free operation)
Storage period Maximum 14 days, then automatic deletion
Content delivery networks and external fonts
For the high-performance delivery of standard libraries (Bootstrap, SimpleLightbox, Masonry) and the Open Sans font we use, we rely on the following content delivery networks: jsDelivr (operated by Prospect One, Krakow, Poland), Cloudflare (Cloudflare Inc., San Francisco, USA), and Google Fonts (Google Ireland Limited, Dublin, Ireland). When you load the website, your IP address is transmitted to the respective provider, which is technically necessary so that the content can be delivered.
Purpose High-performance and fail-safe delivery of fonts and libraries
Legal basis Art. 6(1)(f) GDPR (legitimate interest in a fast, stable, and secure website)
Third country transfer Data may be transferred to the USA by Cloudflare and Google Fonts. Both providers are certified under the EU-US Data Privacy Framework (adequacy decision of the European Commission of 10 July 2023).
Storage period We do not store any data ourselves; any log files are subject to the policies of the respective providers.
Web analytics with NativeAnalytics
We use the self-hosted ProcessWire module NativeAnalytics to analyse website usage. Analysis takes place exclusively on our server in Germany. No data is transferred to third parties and no data is transferred to third countries. The module operates in cookieless mode and does not store cookies or other identifiers on your end device. Only aggregated counters are collected; it is neither possible nor intended to identify individual persons. The Do-Not-Track header of your browser is respected.
Data categories URL loaded, timestamp, referrer, browser, device and operating system type in aggregated form, UTM parameters from the calling URL where applicable
Purpose Aggregated audience and usage statistics to improve our website
Legal basis Art. 6(1)(f) GDPR (legitimate interest in data-minimising audience measurement without profiling)
Storage period 14 days in raw form, thereafter exclusively in aggregated, non-personal form
Contact forms and email
You can contact us via various forms on our website or directly by email. Only the information you provide voluntarily will be processed.
Data categories Name, email address, website URL, and message (depending on the form)
Purpose Processing your enquiry and, where applicable, initiating a business relationship
Legal basis Art. 6(1)(b) GDPR (pre-contractual measures) and Art. 6(1)(a) GDPR (consent by submitting the form)
Storage period Incoming form submissions are deleted from the website database on a monthly basis. Any email correspondence will be retained for as long as is necessary for processing or as long as statutory retention obligations apply (in particular Section 132 BAO).
Embedded YouTube videos
We embed videos from YouTube on individual subpages. We use the data-minimising lite-youtube variant for this: when the page is loaded, only a preview image is fetched. A connection to YouTube servers (YouTube LLC or Google Ireland Limited) is only established when you actively click on the preview image. Only from that point on is data – in particular your IP address and information about the video you have accessed – transmitted to YouTube. We have no influence on the further processing by YouTube; Google's privacy policy applies.
Legal basis Art. 6(1)(a) GDPR (consent by actively clicking on the preview image)
Third country transfer USA; Google is certified under the EU-US Data Privacy Framework
Embedded content from RSS.app
On the homepage we display current Instagram posts via a widget provided by RSS.app (operated by FeedsApp Inc., 7901 4th St N Ste 300, St. Petersburg, FL 33702, USA). When the widget is loaded, your IP address is transmitted to FeedsApp Inc. so that the content can be displayed. We use RSS.app because Instagram has no longer offered a public interface for embedding profiles since December 2024.
Purpose Display of current Instagram posts
Legal basis Art. 6(1)(f) GDPR (legitimate interest in an up-to-date external presence)
Third country transfer USA. According to our review of the official list at dataprivacyframework.gov, FeedsApp Inc. is not certified under the EU-US Data Privacy Framework. The transfer therefore takes place without an adequacy decision; this entails a risk of reduced data subject rights.
Storage period We do not store any data ourselves; the storage period at the provider is governed by its privacy policy.
Links to social networks
In the footer of our website you will find links to our profiles on Facebook, Instagram, and LinkedIn. These are plain links, not embedded plugins. Data is only transmitted to the respective provider when you actively click on a link. We have no influence on the data processing there; the privacy policies of the respective operators apply.
Recipients and transfer to third countries
Your personal data is only passed on to third parties within the scope of the individual services listed above. Third country transfers are only made to recipients certified under the EU-US Data Privacy Framework.
Changes to this privacy policy
We reserve the right to amend this privacy policy where this becomes necessary due to changes in the legal situation or changes to the functions of the website. The current version published on this page applies to your visit.
General Terms and Conditions
frameless Media KG, Version 5.0 – valid from 1 June 2026
- Scope and validity of the contract
- Client's data and documents
- Execution of the work
- Performance and testing
- Payment for presentations
- Copyright provisions
and usage rights - Liability and warranty
- Contract duration and right of withdrawal
- Duty of confidentiality
- Transport
- Retention of title
- Payment terms
- Prices, taxes and fees
- Applicable law, place of jurisdiction
- 1.
- Scope and validity of the contract
- 1.1
- These General Terms and Conditions apply exclusively to entrepreneurs within the meaning of § 1 of the Austrian Consumer Protection Act (KSchG) and govern all agreements concluded between frameless Media (hereinafter referred to as the Provider) and clients (hereinafter referred to as the Client). The Provider delivers or performs exclusively in accordance with these General Terms and Conditions. The validity of these General Terms and Conditions therefore expressly includes presentations and preliminary drafts by the Provider as well as all other preparatory work created to promote future orders, presentations of products, product lines, technical or creative concepts, etc. General Terms and Conditions or purchasing conditions of the Client are hereby expressly excluded from this legal transaction and the entire business relationship, even if they do not contradict these General Terms and Conditions or if a corresponding provision is not included in these General Terms and Conditions.
- 1.2
- Oral ancillary agreements between the contracting parties are deemed not to have been concluded; subsequent amendments or additions must be made in writing. Oral waiver of the written form requirement is mutually excluded.
- 1.3
- An electronic contract conclusion by email also satisfies the agreed written form requirement.
- 1.4
- Offers are generally subject to change.
- 1.5
- In the event that individual provisions of the General Terms and Conditions should be invalid, this shall not affect the validity of the remaining provisions.
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- 2.
- Client's data and documents
- 2.1
- The Client shall ensure that all documents necessary for the fulfilment of the contract are submitted to the Provider in a timely manner, even without the Provider's express request, and that the Provider is informed of all processes and circumstances relevant to the execution of the contract. This also applies to all documents, processes, and circumstances that only become known during the fulfilment of the contract.
- 2.2
- All materials supplied by the Client, such as data storage media, data, texts, graphics, programs, and other information relating to the service, must be in a condition suitable for the service and submitted in a technically standard format suitable for the project. The Provider reserves the right to agree on more precise specifications regarding the form or format of the supplied materials in individual contracts. The Provider is not obligated to review the logical content (accuracy, completeness, etc.) of submitted materials. The Provider is entitled to refuse acceptance of documents or materials that are faulty, unsuitable, or otherwise not in conformity with the contract, citing their poor condition, or to charge for the additional services required for processing and modification at the applicable rates in addition to the agreed fee.
- 2.3
- The Client is liable for the harmlessness of the content provided by the Client in terms of advertising, copyright, competition, and intellectual property law and undertakes to indemnify, defend, and hold harmless the Provider from any claims by third parties arising from the infringement of intellectual property rights.
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- 3.
- Execution of the work
- 3.1
- The Provider is entitled to have the order carried out in whole or in part by expert employees or commercial/freelance cooperation partners.
- 3.2
- The contractually agreed delivery period begins on the day the order is accepted by the Provider, provided that all necessary work documents have been supplied by the Client. The Provider strives to adhere to the agreed delivery dates as precisely as possible. Deadlines specified in "calendar weeks" (KW) are valid until the end of the corresponding calendar week (Sunday, midnight). In the event of a delay by the Client, particularly in providing the materials and documents in accordance with point 2 of these General Terms and Conditions, all further deadlines shall be postponed on a daily basis by the period of the delivery delay. If materials and documents are not handed over in a suitable form in accordance with point 2 of these General Terms and Conditions, this shall also be deemed a delay by the Client. In this case, the materials and documents shall only be deemed delivered after improvements have been made or upon completion of the necessary additional services for reworking and modification.
- 3.3
- If the Client subsequently changes the materials supplied, the course of work, or requests additional work not included in the order, the Provider's applicable hourly rates will be charged for any additional services required.
- 3.4
- Should it become apparent during the provision of a service that the execution of the order is actually or legally impossible, the Provider is obligated to notify the Client immediately. In this case, both parties are entitled to withdraw from the contract unless the Client, upon request, amends the service description or creates the conditions that make execution possible. The Client shall reimburse the costs incurred up to that point for the Provider's work. Any unprocessed materials provided to the Provider, as well as all results from the execution of the work, will generally be returned to the Client.
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- 4.
- Performance and testing
- 4.1
- The detailed development of the requirements definition, including the creation of a specification, may be carried out by the Provider or by the Client. If the development is carried out by the Provider, the Client shall provide all necessary documents and information. The Client must review the requirements definition or specification for accuracy and completeness and confirm it in writing. Subsequent changes must be confirmed in writing and will be invoiced separately.
- 4.2
- Technical changes are expressly reserved at any stage of the project.
- 4.3
- If the inspection of the agreed services (acceptance) is not provided for in the service specifications, the agreed service shall be deemed to have been completed and provided in accordance with the contract upon acceptance of the work by the Client.
- 4.4
- If, however, acceptance is planned, the Client must perform the service acceptance no later than 14 days after delivery. Any defects, i.e., deviations from the accepted specifications, must be reported to the Provider by the Client with sufficient documentation, and the Provider is obligated to correct such defects as quickly as possible. If significant, sufficiently documented defects are asserted that prevent proper use, so that live operation cannot be started or continued, a new acceptance must be performed after the defects have been rectified. The Client is not entitled to refuse acceptance of software due to minor defects.
- 4.5
- If the Client does not carry out acceptance within the aforementioned period, or if the delivered material is actually used, this shall in any case be deemed acceptance.
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- 5.
- Payment for presentations
- 5.1
- The Client's invitation to create a presentation (preliminary draft) is considered an order to provide a defined service, which establishes a legal claim to remuneration for the presentation. The amount of the remuneration depends on the respective agreement. If the amount of the remuneration was not agreed upon at the time of the invitation, a reasonable remuneration is due.
- 5.2
- By holding the presentation, the order is both accepted and fulfilled.
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- 6.
- Copyright provisions and rights of use
- 6.1
- The Provider's statutory copyright in its works is inalienable.
- 6.2
- The Client is obligated to ensure that the Provider's services are used only for the agreed purpose. The Client shall not be entitled to any right of use or exploitation of any kind for protected services or works provided by the Provider for a presentation, preliminary draft, or offer if no subsequent order is placed. In the event of an order being placed, the scope of the right of use or exploitation shall be governed by these General Terms and Conditions or the respective agreement. Open working files (e.g., InDesign, Illustrator, or Photoshop files) will be handed over exclusively under a separate agreement and for separate remuneration. Delivery in PDF format does not entitle the Client to receive the source files.
- 6.3
- The rights of use granted to the Client may only be transferred to third parties, whether for a fee or free of charge, with the express consent of the Provider as the author. Any further use beyond this must always be consulted with the author. Copyrighted works may not be altered, either in the original or in reproduction, without the author's permission. Imitations of any kind are prohibited. Violation of the Provider's copyrights will result in claims for damages, with full compensation being required. Without prejudice to compensation for other damages and subject to all other claims, the Client is obligated to pay the Provider a contractual penalty of € 5,000 for each unauthorised infringement of the Provider's copyrights, which is not subject to judicial mitigation.
- 6.4
- For copyrighted services provided by the Provider whose scope of use is not yet determined at the time of contract conclusion, or which are suitable for unrestricted use as a commercial object in commercial transactions, the fee consists of two parts: first, the fee for the original work, and second, the remuneration for the unrestricted transfer of usage rights (copyright). If the remuneration for the unrestricted transfer of all usage rights was not expressly specified at the time of contract conclusion, in case of doubt, the agreed fee represents only the payment for the development of the commissioned services.
- 6.5
- The Provider is entitled to affix its company name, including the associated corporate design, in a reasonable size on each object it designs and produces. In the case of multimedia products, the Provider is entitled to implement this company logo as a link to the frameless Media website. Removal of the company logo by the Client is prohibited in any case as long as the product is used as a standalone service.
- 6.6
- In any case, the Provider retains the right, in accordance with Section 26 of the Austrian Copyright Act (UrhG), to use images of the works/products designed by the Provider for the purpose of self-promotion in printed form or to make them available on the Internet for this purpose.
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- 7.
- Liability and warranty
- 7.1
- The Provider will carry out the orders given carefully and professionally and will protect all interests of the Client.
- 7.2
- The Provider guarantees that its product is free of defects that would preclude its use. However, given the current state of technology, defects can never be ruled out, and the Client acknowledges this. The warranty period is six months. In the event of defects, the Client undertakes to notify the Provider immediately in writing and with sufficient documentation. Complaints are only valid if they concern reproducible defects.
- 7.3
- The Client must prove the existence of a defect upon delivery of the goods. Any legal presumption in this regard, in particular that of Section 924 of the Austrian Civil Code (ABGB), is excluded.
- 7.4
- Recourse by the Client pursuant to Section 933b ABGB due to self-fulfilled warranty obligations is only possible within the agreed warranty period and within the scope of this contract.
- 7.5
- If the Client continues to use or sell the defective product despite knowing or having reason to know about the defect, the Client simultaneously declares to the Provider a waiver of any claims regarding this defect. To the extent that the Provider is required to pay damages to the Client under mandatory law or contract, the Client must prove all legal requirements for a claim for damages, in particular the fault of the Provider. Claims for damages by the Client that aim to remedy the defect through improvement or replacement can only be asserted if the Provider is in default with the fulfilment of the warranty claims.
- 7.6
- The Provider is obligated to rectify remediable defects, provided the defects have been properly and timely reported and the Provider is demonstrably responsible for them. Rectification will be carried out free of charge and within the scope of operational possibilities. Minor defects will be corrected on a monthly basis, beginning 14 days after delivery. The obligation to rectify defects shall not apply in any case if the Client or third parties have interfered with the Provider's services. In the event of a complaint about defects, the Client must give the Provider the opportunity to investigate the causes of the reported complaints. If defects cannot be identified during an inspection or if the investigation reveals that the error is not the Provider's fault, the Client shall bear the costs of the investigation. This also applies if the error is due to faulty operation or malfunctions for which the Provider is not responsible.
- 7.7
- The Provider provides no warranty for errors, malfunctions, or damages resulting from improper operation, the use of unsuitable equipment, or unusual operating conditions.
- 7.8
- Any liability and warranty shall be void if software or software components are subsequently modified by the Client or third parties commissioned by the Client.
- 7.9
- If the subject of an order is the modification or addition of existing software, the warranty applies only to the modification or addition. The warranty period for the original software remains unaffected.
- 7.10
- The Provider assumes no liability for errors that occur during data transmission by the postal service or other telecommunications companies and that were not detected by the Provider during operation. The same applies to the consequences of such transmission errors in further processing.
- 7.11
- The Client's commercial obligations to inspect and give notice of defects remain unaffected.
- 7.12
- The Provider is liable for intent and gross negligence, for delays and impossibility of performance only to the extent that they are attributable to the Provider, and for the presence of guaranteed characteristics. Any liability beyond this is excluded. This also applies to data loss and other consequential damages. Liability for slight negligence is excluded.
- 7.13
- The Client, for its part, is responsible for ensuring that the documents and information necessary for the provision of the service are made available to the Provider in a timely manner.
- 7.14
- The warranty period is neither extended nor interrupted by the rectification of defects or attempts to rectify defects; this requires the legal assertion of the warranty claim or written acknowledgment by the Provider. Attempts to rectify defects do not constitute acknowledgment and do not lead to an extension of the period. The same applies to rectification of defects carried out as a goodwill gesture, i.e., without acknowledgment of a legal obligation. In the case of partial delivery, the warranty period begins with the delivery or handover of the respective part.
- 7.15
- A claim for damages must be made in writing to the Provider within six months after the person(s) entitled to claim have become aware of the damage, otherwise it will be excluded.
- 7.16
- Compensation for consequential damages and pure financial losses, lost profits or savings, loss of interest, and damages resulting from claims by third parties against the Provider is excluded in any case, to the extent permitted by law.
- 7.17
- The application of the Product Liability Act is excluded to the extent permitted by law.
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- 8.
- Contract duration and right of withdrawal
- 8.1
- Contracts concluded for an indefinite period may be terminated in writing by either party, subject to a three-month notice period from the date of receipt by the recipient, at the end of each quarter.
- 8.2
- If the Client fails to meet its payment obligations despite a registered request and the setting of a reasonable grace period, the Provider is entitled to terminate the contract without notice.
- 8.3
- Should the Client terminate the contract without observing the notice period, or should the Provider terminate the contract due to the Client's default (e.g., data delivery) or for important reasons for which the Client is responsible, the Client shall pay, in addition to the other obligations, a compensation fee of 75% of the remaining processing due until the next regular contract expiration. The applicable pricing and frequencies known from experience or the quote shall apply as the basis for billing. Any further claims for damages remain unaffected.
- 8.4
- In the event that an agreed delivery time is exceeded due to the sole fault of the Provider, the Client is entitled to withdraw from the contract by registered letter if, even within a reasonable grace period following the request for performance, the agreed service is not provided in essential parts through no fault of the Client. Force majeure, labour disputes, natural disasters, and transport blockages release the Provider from the delivery obligation or allow the Provider to reschedule the agreed delivery period.
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- 9.
- Duty of confidentiality
- 9.1
- The Provider will treat all internal processes and information obtained through its work with and for the Client as strictly confidential. In particular, order-related documents will only be made accessible to third parties with the Client's express consent. The right to have the order performed by third parties, as stated in Section 3, remains unaffected.
- 9.2
- The Provider requires its employees and staff to observe these principles and guarantees their conduct.
- 9.3
- The Client will treat all information, documents, and methods confidentially, even during the contract negotiations.
- 9.4
- The Client will also impose this obligation of confidentiality on all of its employees.
- 9.5
- The Client is fully liable for any breach of contractual obligations; this also applies to the use of copies made in breach of contract or their multiple use or transfer to third parties.
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- 10.
- Transport
- 10.1
- The physical transport of the Client's materials and any work results to and from the site, provided the transport is arranged by the Provider, shall be at the Client's risk and expense. Any changes to the technical transmission conditions and postal tariff changes are therefore deemed to be accepted by the Client in advance.
- 10.2
- Insurance is only provided upon express instruction from the Client.
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- 11.
- Retention of title
- 11.1
- Until full payment is made, the contractual service remains the property of the Provider. This also applies if software or data has been transferred on a data carrier or transmitted online. If only usage rights have been granted, this provision applies accordingly.
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- 12.
- Payment terms
- 12.1
- All invoices are to be paid according to the agreed terms without any deductions and free of charge within 14 days of receipt. In the event of late payment, default interest of 12% per annum will be charged. The Client is responsible for the costs of reminders and any applicable collection fees.
- 12.2
- For orders that include several units or work steps, the Provider is entitled to invoice after delivery of each individual unit or service.
- 12.3
- The Client is not entitled to withhold payments due to incomplete overall performance, guarantee or warranty claims, or complaints.
- 12.4
- The Client is not entitled to offset or counter-set off any claims whatsoever.
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- 13.
- Prices, taxes and fees
- 13.1
- All prices quoted are exclusive of statutory VAT.
- 13.2
- Quotation prices are based on the labour and material costs applicable at the time the quotation is submitted. Changes to these underlying costs entitle the Provider to adjust the prices.
- 13.3
- Costs for data storage devices, travel, daily allowances, and overnight accommodation will be billed separately based on actual expenses. Travel time is considered working time.
- 13.4
- If the service or remuneration of the Provider is subject to a tax or fee that is only introduced by law or regulation after the order has been confirmed, the Provider may charge this to the Client.
- 13.5
- All non-flat-rate offers are based on our daily and hourly rates. The current daily rate is € 1,400, and the current hourly rate is € 192.
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- 14.
- Applicable law, place of jurisdiction
- 14.1
- Only Austrian law shall apply to the order, its execution, and any claims arising therefrom, even if the order is carried out abroad or the commissioned work is used abroad.
- 14.2
- Place of jurisdiction is Vienna.
- 14.3
- For sales to consumers within the meaning of the Austrian Consumer Protection Act (KSchG), the above provisions apply only to the extent that the Consumer Protection Act does not stipulate other mandatory provisions.
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